Privacy Policy para77 —
Data Protection Member Privacy

1Introduction

Para77 is an online betting platform fully committed to protecting the privacy and personal data security of every member. This Privacy Policy is the official document outlining our practices regarding the collection, processing, storage and disclosure of your personal information.

We understand that privacy is more than just words — it is trust. When you entrust your personal information to para77, we take that responsibility seriously. Every decision we make regarding your data is guided by the principles of transparency, user control and strict legal compliance.

This policy applies to all users of the Para77 platform — whether accessed via the official website, mobile app, or any other service channel provided by Para77. Continued use of our platform after the effective date of this policy constitutes your acceptance of all terms contained herein.

2Personal Data We Collect

Para77 only collects information that is strictly necessary to provide a safe, fair and efficient service. Below are the data categories we collect along with their specific purposes:

We do not collect sensitive information such as your medical records, sexual orientation, religious beliefs or political views. Should any additional information beyond the above categories be required, we will obtain your explicit consent beforehand.

3How We Collect Data

Para77 collects personal information through several different methods, all transparently and with your knowledge:

• Account Registration: Information you provide when completing the registration form, including your name, email and phone number.
• KYC Process: Identity verification documents uploaded by you to fulfil legal compliance requirements.
• Financial Transactions: Information shared during the deposit and withdrawal process via your chosen payment method.
• Platform Usage: Data automatically generated as you browse the website or use the Para77 app, including activity records and gaming preferences.
• Support Communications: Information you share when interacting with our customer support team via live chat, email or other communication channels.
• Cookie Technology: Session data and preferences stored via cookies and similar tracking technologies in your web browser.
• Referral Program: Information relevant when you register through an existing member's referral link.

4Purpose of Data Use

Para77 uses your personal data only for legitimate and stated purposes. We will not process your data for any unrelated purpose without obtaining your consent first.

• Processing account registration and verifying your identity through the mandatory KYC process.
• Processing deposits, managing account balances and executing withdrawals to your financial account.
• Maintaining accurate wagering and game records for accountability and dispute resolution purposes.
• Complying with applicable legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Detecting and preventing any fraudulent activity, misconduct or platform abuse.
• Providing effective customer support and resolving complaints promptly.
• Sending essential service communications such as transaction confirmations, security notices and policy updates.
• Sending promotional offers and bonus information (only if you have agreed to receive them).
• Improving the platform, identifying technical issues and developing new features based on usage patterns.

5Data Sharing and Disclosure

Para77 does not sell, rent or disclose your personal information to third parties without a valid and legitimate basis. Any data sharing is strictly limited to the following needs only:

• Payment Provider: Required financial information is shared with FPX, eWallet and banking service providers to process your transactions securely.
• KYC Provider: Identity data is shared with trusted third-party verification services to complete the KYC process in accordance with industry standards.
• Legal Obligation: para77 will disclose the required information where mandated by court order, authority directive or applicable legal compliance requirements.
• Technical Services: Hosting providers, cloud infrastructure, and cybersecurity service providers supporting para77 platform operations may have limited access to data necessary to perform their functions.
• Business Transfer: In the event of any corporate restructuring or acquisition, data may be transferred to a successor entity subject to prior notice to members.

All third parties receiving your data from para77 are bound by strict data protection agreements and are required to handle your information to the same or higher security standards that we apply.

6Data Security Measures

Para77 continuously invests in comprehensive security infrastructure to ensure your personal data is always protected against any threat:

• 256-bit SSL encryption for all data communications between your device and para77 servers.
• Layered access control — only authorised and verified staff may access member personal data, with every access logged and monitored.
• Security system monitoring 24 hours a day, 7 days a week with automated intrusion detection systems.
• Regular security audits by independent third-party experts to identify and address any system vulnerabilities.
• Encrypted data backups stored at separate locations to ensure service continuity.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.

7Data Retention Period

Para77 retains your personal data for the period necessary to fulfil the purpose for which it was collected, or as required by applicable law. Below are our general data retention guidelines:

• Active account data: Retained for the duration of your active membership, including the post-account-closure period required by law.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and tax regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years following account closure in accordance with mandatory AML requirements.
• Support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical data and access logs: Retained for a maximum of 12 months for security and technical investigation purposes.

Once the relevant retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Para77's internal policies, you have the following rights regarding your personal data:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to retention requirements mandated by law.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw consent previously given for specific data processing without affecting the validity of processing carried out prior to that withdrawal.

To exercise any of the above rights, contact the para77 support team via 24/7 live chat. We will process your request within 5 business days and notify you of the action taken.

9Cookies and Tracking Technologies

Para77 uses cookies and similar tracking technologies to enhance user experience, understand usage patterns and ensure platform security. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us identify technical issues and improve speed and usability.
• Preference Cookies: Saving your preferences such as language, display theme and other settings so you do not need to reconfigure them each time you use the platform.
• Analytics Cookies: Used to understand aggregate traffic and usage patterns for business planning purposes. This data does not contain any personally identifiable information.

You can control cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the Para77 platform. For more information on managing cookies, refer to your web browser's documentation.

10Links to Third-Party Services

The para77 platform may contain links to third-party services such as payment providers and game providers. para77 is not responsible for the privacy practices of those third parties and recommends that you read their respective privacy policies before using their services.

All game providers and service providers partnering with para77 have undergone a rigorous vetting process and are required to comply with the data protection standards set by para77. However, your direct interactions with third-party platforms are subject to their own privacy policies.

11Children's Privacy

The para77 platform is strictly for individuals aged 18 and above. para77 does not accept registrations from, or knowingly collect personal information from, individuals under the age of 18.

If para77 discovers that a person under the age of 18 has provided personal information to us, we will promptly take steps to delete that information and close the relevant account. Parents or guardians who suspect that a child in their care has registered on the para77 platform are encouraged to contact our support team immediately.

12Amendments to This Privacy Policy

Para77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or service improvements. Any material amendments will be communicated to you via your registered email at least 7 days before taking effect.

The latest version of the Privacy Policy will always be available on this page along with a clear update date. We recommend that you check this page periodically. Continued use of the para77 platform after the effective date of any amendment constitutes your acceptance of the latest version of this policy.

13Contact Us About Privacy

If you have any questions, concerns or complaints regarding how para77 handles your personal data, we encourage you to reach out to us directly. Our privacy team is ready to assist and committed to providing a satisfactory response within the stipulated timeframe.

• 24/7 Live Chat: The fastest way to get immediate assistance with any privacy-related issues.
• Official Email: [email protected] — for written inquiries requiring documentation.
• Response Time: Live chat inquiries are answered immediately; email requests will be responded to within 2 business days.

For formal complaints relating to data protection that cannot be resolved through our support channels, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under PDPA 2010.